The district operates a web-based helpdesk system for staff to log technology issues and requests. Simply visit https://helpdesk.waterloo.k12.ia.us from any computer with internet access. Use your normal username and password to login. When using the online system, the appropriate technology staff member is instantly notified of your request via email, based on your location and the request type you select. Please note that there is also a “History” button to view your past requests, and an “FAQ” button where technology services posts answers to frequently asked questions. You are notified via email when there is an update to your request, or your request is closed. Please be sure to scroll down on the helpdesk update emails to see notes that the technology staff member has put in the ticket. If a response is requested, there is a link in the update email to click on to add your response as a note to the ticket. We also continue to operate a call-in helpdesk service at ext 18324 (internally) or 433.1858 (externally). That service is available Monday-Friday 7:15 am – 5:00 pm, except district holidays. We ask that the call-in service be reserved for emergency requests or quick questions.