The district staffs a technology help desk to act as a starting point for obtaining technology assistance. Normal hours are Monday-Friday 7:15 a.m.- 4:30 p.m. All district employees are asked to contact the help desk, by calling ext. 1-TECH (18324) (externally 319.433.1858), or submitting an electronic service request through the district’s website (preferred), anytime they need technology assistance. This will enable technology services to accurately log your issue, route your request to the appropriate personnel, and provide a prompt resolution. Requests received will be prioritized by technology staff, with issues involving district mandated technology, such as activboards, curriculum software and administrative software receiving the highest priority.
Regardless of funding source, all technology purchases, including computers, printers, software, and other peripherals, must be made through the technology department. This will allow us to ensure the equipment meets district standards and will be supported for its intended use.
District board policy requires any requests for equipment which are sought from an outside source are required to be approved before the grant is sought. This is done through a form which must be completed–in employeeNet, select “Gift Approvals” option under the “Apps” menu. If this procedure is not followed, the technology is considered personal technology (see below) in terms of support. Note that any equipment given to an individual who receives the equipment due to their association with the Waterloo Schools is property of the Waterloo Schools.
Technology services is unable to support personal technology. This means we are unable to offer installation, troubleshooting, repair, or other assistance with non-district devices. In addition to the guest network, there is a StaffBYOD network available for personal devices. See documentation in the “Tech Info & Manuals” team drive for more information on how to connect. Technology services will install a personal printer on a district laptop if the printer is present and compatible with the district laptop. However, we are unable to spend any time troubleshooting installation issues if the printer does not installed properly/normally.
Technology services recognizes that due to the diverse educational needs of our various classes, a variety of individual software applications may need to be installed on district computers. All new software purchases must be made through the technology department to ensure the software’s system requirements are compatible with district computers, and to be sure the user’s intended use will comply with the license agreement.
Software personally purchased by individuals will be installed upon request, provided the software’s system requirements are compatible with the computer and the installation requested complies with the software’s license agreement. Personally purchased software will not be supported beyond the initial installation.
Please note that whether the software is purchased by the district or an individual, technology services will only install the software on the number of computers it is licensed for. For example, if a single license copy if purchased, the software will only be installed on one computer. Please note that new software installation requests are a low priority and will be attended to as time allows.
Network Access and Computer Use
All certified staff are issued laptops, to enable them to utilize their computers at their desk, elsewhere in the district, and at home. Please see Board Policy 603.9 for more information regarding laptop use expectations.
All staff are issued a network account, which will enable them to use WCSD computers and access network resources. Students in grades 2-12 are also automatically issued a network account and email account. Generic student log-ins are used for grades Pk-1.
Accounts include access to Google Drive, which may be accessed on WIndows computers through the Drive Stream app. Any work saved to your Google Drive is located in the cloud, meaning that it is backed-up and should be recoverable if your computer’s hard drive dies. Therefore, we recommend that users save all important documents to their Google Drive to avoid the risk of it being lost if there is an issue with an individual computer.
The district provides internet access on all computers. All staff and students should be familiar with the “Internet and Computer Network-Appropriate Use and Safetey” policy (604.2). The district is required by CIPA regulations to filter Internet traffic. Requests for sites to be blocked or unblocked should be made through the district’s help desk. At the secondary level, schools also have discretion to block certain websites. Concerns about sites being blocked their should be addressed with the school’s administration.
Additional Board Policies